Privacy Policy

This Privacy Policy explains how PrismaTV processes personal data in connection with the public pages, the app, the activation process, the internal panel and related support.

PrismaTV only processes the data necessary to provide the app, register devices, validate the serial number, assign usage time, prevent abuse, ensure security and provide technical or commercial support.

The processed data may include the serial number shown in the app, technical device identifiers, email address provided for activation confirmation, selected plan, activation status, start and end dates of usage time, activation request history and information required for support.

Minimum technical data associated with requests made to the site, app or API may also be processed, including IP address, user-agent, request date and time, accessed route, response status and security logs. This data helps protect the service, diagnose failures, prevent abuse and ensure proper operation.

PrismaTV does not collect or store payment card data. Activation payments may be processed through PayPal. In those cases, PayPal processes the data required to process the payment according to its own terms and privacy policies.

In the context of PayPal payments, PrismaTV may receive and store only the information required to confirm the payment, reconcile the request and assign the corresponding usage time to the selected serial number.

Payment data processed by PrismaTV may include email, serial number, selected plan, amount, currency, order identifier, capture identifier, event identifier, payment status and creation, confirmation, refund, reversal or dispute dates, where applicable.

The purposes of processing include device registration and validation, usage time assignment, activation management, payment confirmation, fraud and abuse prevention, infrastructure security, support requests, technical improvement of the app and compliance with legal obligations where applicable.

The legal basis for processing may include the performance of the requested service, legitimate interest in security, abuse prevention and service maintenance, compliance with legal obligations and consent where required for specific purposes.

The serial number and technical data associated with the device are used to link usage time to the selected equipment. This association allows access validation, prevents improper use and keeps the activation status updated.

The email address provided during the activation process may be used to confirm requests, provide support, validate situations related to payment, activation or usage time and communicate essential information about the request status.

PrismaTV does not provide lists, channels, servers, content or third-party IPTV services. This Privacy Policy only applies to data processing related to the PrismaTV player, activation, site, app, panel and support.

In radio mode, the app may query external radio directory services or open public streams directly from the external source. Those providers or broadcasters may receive minimum technical data, such as IP address, user-agent or data required to deliver the stream, according to their own policies.

Data may be retained for as long as necessary to maintain activation, provide support, prevent abuse, comply with legal obligations, resolve disputes, handle refunds or reversals and keep minimum security records. When data is no longer required, it may be deleted, anonymised or retained only where there is a legal basis to do so.

PrismaTV may use external providers for hosting, infrastructure, payment processing, technical communications, security, error analysis and support. In such cases, only the data necessary for the specific purpose will be shared.

PayPal may process payment data, account data, technical data, security data and information required for fraud prevention, transaction confirmation and compliance with its own legal obligations. Use of PayPal is subject to PayPal terms and policies.

PrismaTV does not sell personal data. It also does not currently use personal data for behavioural advertising, sale of commercial profiles or third-party remarketing campaigns.

Technical and organisational measures may be used to protect processed data, including access control, security logs, server-side validation, anti-fraud mechanisms, encryption where applicable and internal access limitation to necessary data.

Despite the security measures adopted, no digital system is completely immune to failures. In the event of a relevant incident affecting personal data, appropriate analysis, containment, correction and communication measures will be adopted where legally required.

The data subject may request access, rectification, erasure, restriction of processing, objection to processing and data portability where applicable. Consent may also be withdrawn where processing depends on consent.

Some requests may be subject to identity validation or proof of relationship with the serial number, email or associated payment, in order to prevent improper access to third-party information.

Immediate deletion of data may not be possible where there is a legal retention obligation, fraud prevention need, dispute resolution requirement, platform security need, refund handling, chargeback handling or minimum records required for service execution.

The data subject also has the right to lodge a complaint with the competent data protection authority, where applicable.

For requests related to privacy, data protection, access, correction or deletion of information, the contact indicated on the website or in PrismaTV official support channels should be used.

This Privacy Policy may be updated whenever there are relevant changes to the app, website, panel, activation process, payments, external providers, legal obligations or data processing.